Sarah Lipman — UX Research and Design

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  • Virtual Machine Parking and Automation

    An end-to-end automated solution with a redesigned user interface for managing parking virtual machines, projected to save $2–3 million.

  • Centralizing Specialty Pharmacist's Tasks

    A new UI and workflow for specialty pharmacists– centralizing their tasks and reducing their task screens from 4 to 1 resulting in their ability to process more referrals per hour

  • AI Chatbot for Medical Providers

    Investigate the need for a chatbot to assist medical providers which would reduce reliance on long hold times for support and enhance their overall efficiency.

  • Medical Provider Onboarding Center

    A redesigned workflow and user interface for a medical provider onboarding tool, simplifying the process for joining the Aetna network.

  • Minimizing Help Desk Calls

    Minimized the need for IT support and call center assistance, ensuring new hires are fully prepared for their first day.

  • Understanding Wellory Members' relationship with food

    Helping Wellory address current users’ needs and adapt to welcome new members.

  • Addressing the needs of young women with breast cancer at Dana Farber Cancer Institute

    A centralized and reliable information hub for young women with breast cancer, offering access to support, resources, and protection against misinformation.