Sarah Lipman — UX Research and Design
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Virtual Machine Parking and Automation
An end-to-end automated solution with a redesigned user interface for managing parking virtual machines, projected to save $2–3 million.
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Centralizing Specialty Pharmacist's Tasks
A new UI and workflow for specialty pharmacists– centralizing their tasks and reducing their task screens from 4 to 1 resulting in their ability to process more referrals per hour
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AI Chatbot for Medical Providers
Investigate the need for a chatbot to assist medical providers which would reduce reliance on long hold times for support and enhance their overall efficiency.
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Medical Provider Onboarding Center
A redesigned workflow and user interface for a medical provider onboarding tool, simplifying the process for joining the Aetna network.
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Minimizing Help Desk Calls
Minimized the need for IT support and call center assistance, ensuring new hires are fully prepared for their first day.
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Understanding Wellory Members' relationship with food
Helping Wellory address current users’ needs and adapt to welcome new members.
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Addressing the needs of young women with breast cancer at Dana Farber Cancer Institute
A centralized and reliable information hub for young women with breast cancer, offering access to support, resources, and protection against misinformation.